Troubleshooting

How to make a claim?

If any of your devices breaks, simply fill in [Read more]

How to make a claim?Weronika Lickiewicz2025-01-09T19:33:45+00:00

If any Classpad becomes unresponsive, check if it is [Read more]

Classpad is not workingWeronika Lickiewicz2025-01-09T19:40:14+00:00

It should take about 10 minutes to update 30 [Read more]

Update failedWeronika Lickiewicz2025-01-09T20:07:01+00:00

If there is a problem with maintaining a good [Read more]

Classpads disconnectWeronika Lickiewicz2025-01-09T20:08:52+00:00

If, when connecting to the Classpads, you notice that [Read more]

The app detects other ClasspadsWeronika Lickiewicz2025-01-09T09:52:39+00:00

If Classpad runs out of battery during a game [Read more]

Classpad discharged during a game or quizWeronika Lickiewicz2024-12-19T14:28:14+00:00

To report an error, contact us by email at support@photon.education [Read more]

Reporting errorsWeronika Lickiewicz2024-12-19T13:42:32+00:00

Windows should automatically detect the connected Classwise Control Hub [Read more]

App does not detect Control HubWeronika Lickiewicz2025-01-09T20:13:43+00:00

Step 1 If you are not sure if [Read more]

Classpads from various stations got mixed upWeronika Lickiewicz2024-12-20T11:07:32+00:00

If you do not remember your password, click the [Read more]

I cannot log in to my accountWeronika Lickiewicz2025-01-09T20:16:18+00:00